July 24,2021 & still got no response. n Don't take unsolicited emails at face value. It's legit. left: 467px !important; )"; } You have permission to edit this article. height: 6px; )"; Welcome! You can find our terminal locations on theairportinformation page. There is information in the previous heading. Of course, this is really just another scam link. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { I spent three years caregiving for my mother before she passed in 2016. Your late Founder would have done the right thing years ago when SW began. font-style: normal; } margin: -1px; Voices Read more, Aishwarya Rai, Alia Bhatt and a credit card fraudThe Indian Express Read more. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Don't trust it. Offer ends 3/13/2023. 214-792-4847 (toll number), Indicates external site which may or may not meet accessibility guidelines, 2023 bottom: 200px; html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Meanwhile, Southwest Airlines isn't the only name which became the target of an e-mail scam. } Visit our Contact Us page for more information. Download DEI Report Corporate Citizenship Snapshots That could allow you to use the points in case they wont transfer them to you. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form below. Here's how to know if a travel website selling, If you are an avid traveler, beware of the new TSA PreCheck Scam. Promotional Companion Pass valid through 2/28/2024. My RR credit should be reinstated immediately to demonstrate that SW has a compassionate, and caring relationship with its customers. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { /* Air Booking Select - Fare benefit first th width */ color: #636363; See if the website is legit with our validator: I can tell a scam by looking at the return address. Rather than try and call Southwest about a problem with Southwest points, Ive found it much simpler and quicker to be in touch with Southwest customer service online. .air-check-in-edit-contact-information-banner--link { Select My Account, then Profile, then Communications. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { /* html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } This supposed Southwest Airlines email scam led to a phishing link. accept email correspondence from Customers. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Learn more about refunds If an email says it is from Amazon, but the return address says Lucydiamond@ftxvp45 I know that is not Amazon. width: 273px; } Log in to your Rapid Rewards account on Southwest.com. We strongly advise against clicking any links or calling phone numbers that are mentioned in these kinds of phishing emails. At almost all our airports you willfind self-service kiosks to assist you - unless you need special assistance you normally do not need to stand in the full-service line. Like many other scams, this is just one of the plethora of phishing scams meant to steal your private info. (opens popup). Compliments, comments, and complaints can be sent via email. You've received a Southwest Airline reward You have been accepted!" 02:09 AM. Let me know if you have any problems contacting Southwest Airlines customer service! Promotional Companion Pass valid through 2/28/2024. You could write Southwet's CEO Gary Kelly CEO Southwest Airlines P.O. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Phishing is when a criminal sends an email impersonating a reputed company, and solicits confidential information like passwords, and credit card details. I sent a letter by mail with documentation, a copy of his death certificate and a request that his miles be transferred to my account. /* Air Booking Select - Fare benefit first th width */ Do Not Sell/Share My Personal Information, Youre trying to make a change for just one Passenger on your reservation, You need to submit a reimbursement request for disrupted travel, Look for the Southwest signs at the airport. The scan said that the link was not safe, contained suspicious activity, hosted malware, and was a 97 out of 100 on the risk scale, which indicated that it was very risky. The scan also confirmed it was a phishing link. width:556px !important; We have submitted the claim in a timely manner, made numerous phone calls, emailed the rep several times and have heard nothing, 5 months later. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed, or approved by any of these entities. The Scam Email The email address in the message showed, "support@1785962.qaiecg5.com via. Worryingly, according to security investigators examining the above mentioned ploy, it's because of phishing e-mail scams like ones just shown that phishing attempts are increasing online. And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at, Southwest Airlines Learn how your comment data is processed. position: absolute; External site which may or may not meet accessibility guidelines. So every time you fly, your friend can too. Click #isupportlocal for more. Therefore, according to security officials, anyone getting the aforementioned kinds of e-mails must delete them right away and do nothing else whatsoever with them. .facebook-share-button-command--button { document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. background-color: #3b5998 !important; } width: 273px; .swa-footer--copyright-text a:hover{ If your email address has been added to the mailing list, contact your Internet Service Provider (ISP) to verify that they have not blocked email from our system. display: block; If your email address is not on the mailing list, subscribe to the mailing list again. Please contact us so that we can investigate the scammer. The email address in the message showed, "support@1785962.qaiecg5.com via nam10-bn7-obe.outbound.protection.outlook.com." height: 6px; 0-800-0078684 To learn even more about our corporate citizenship efforts at Southwest, visit southwest.com/citizenship/, Questions? text-decoration:underline; n Hover on links to see their destination. left: 277px !important; T: (212) 244-1732. Lyn, THANK YOU ANGIE FOR THE CHOCOLATE CHIP COOKIES YOU ARE THR BLESSING OF FLIGHT NUMBER 167 thanks. It showed up as required for me. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Tell your financial institution as soon as possible so they can put a hold on your account and prevent further charges against it. Impersonating famous brands and companies, scammers will send out phishing links (usually via text message or email) and try to entice you into opening them with various lies. I forwarded the email to abuse@ southwest .com - not sure if that worked or not. 1-855-202-3402 (En espaol), Calling from Belize } Report Scammers To Facebook Here. /* Spanish Homepage footer */ If you continue to use this site we will assume that you are OK with this policy. Check out these tips. When you click, they can gain access to your computer and steal your sensitive personal information. Uncategorized. We are committed to doing well, by doing good. } If we unsubscribe you, you can re-subscribe at any time. font-weight: bold; On June 18, 2021 I was given Case #24992291 when I explained that my husband passed away & I requested a refund of his non-refundable fare. 2023 left: 277px !important; Winds light and variable.. Clear skies. Save my name, email, and website in this browser for the next time I comment. Today I spoke to Frank from Ga. who initiated the refund but told me to write to you again about the miles transfer. Select Special Offers at the top of any Southwest.com page and follow the popup prompts. Still further, certain attachment contained malicious software, which was capable of filching information. The Report Phishing add-in provides the option to report only phishing messages. Whether you are flying this summer or not, look out for these phony surveys and flight change alerts that appear to come from major airlines. Here are some of the few cases where you need to check-in on the full-service line. } Aside from the grammar mistakes and casual writing, this fake Southwest giveaway asks people to access a third-party website with nothing to do with the airline. Scammers hide malware in these email links or attachments. font: italic normal 11px/1 Arial; Snopes and the Snopes.com logo are registered service marks of Snopes.com. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Click on Wanna receive email from us? Luv Voucher Email 01-20-2021 09:44 AM Glads77 New Arrival I called to have some travel funds extended in November 2020 because they were expiring. white-space: normal; padding: 0; The web-links or attachments in the messages of that e-mail scam, if clicked or opened, reportedly resulted in malware getting installed onto the end-users' PCs. If readers are suspicious that an email or text message is part of a phishing scam, simply close out of the message and contact the company that was referenced by reaching out through an official phone number, email address, live chat, or support website. 1-800-I-FLY-SWA (1-800-435-9792), Articles Left at TSA Checkpoint I had received the offer as well (and signed up although time may be scarce) - you can verify that this is a legitimate site by going to the "ways to earn points" section on Southwest.com and taking surveys will be listed there as well for those that didn't get the targeted email. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after {