If no response is heard within 30 second, ring second time. lobby, restrooms, halls, corridors, elevators, etc.) Housekeeping staff must use PPE such as disposable gloves, eye protection gear (goggles) and face masks, when cleaning guest rooms and other common areas. Only single or double room occupancy bookings are allowed. Guest Check-in on the New Normal | Photo by Bignai | Shutterstock Photo ID: 1795143397. Coordinate with the referral hospital for necessary transportation of symptomatic guest/s. Hotels/Accommodation must have the following medical kit and PPE available at the reception counter or desk: Other PPE that can be available at the reception counter, for emergency purposes are as follows: 70% solution alcohol, alcohol-based hand sanitizers and tissue paper / paper towel must also be available at the concierge. Kitchen staff must ensure that clean and sanitized cloths, towels, linens, aprons, and mop heads are used at appropriate intervals during the work period. When the guests agree to settle the rate mentioned for delivery, then attach blank Credit Card Authorization Form for the guest to fill up and sign either by email or fax. sick leave filed due to imposed quarantine measures shall not be deducted to allotted number of sick leaves annually); (b) Continuing training and orientation of staff (cross-training of staff and personnel). COVID has forever changed how we live and how we travel. Passengers are allowed to carry only small amounts of liquid items in their carry-on baggage, packed in individual containers of no more than 100 ml in volume. How was your experience? Overseeing the activities will ensure that nothing is forgotten or misplaced during the transportation of the guest luggage to their room. Try to limit bending at the waist. Designation of a Hygiene and Safety Manager to take charge of the sanitation and hygiene maintenance in the establishment may be considered. In any case, special cleaning and disinfection protocols should be applied to these facilities. Well try to get back to you soonest. Being part of a cloud-based enterprise means full integrations with services along the mobility customer journey. They have waited long and they have full excitement to welcome you back after the lockdown. In between uses, the room, linen, kitchen facilities, restaurant, transport vehicle, common areas and other amenities must be sanitized and disinfected. Cleaning and disinfection measures in common areas (e.g. Contractors and suppliers of goods and services must follow safe systems of work. Contactless delivery is encouraged as a preventive measure to contain the spread of disease or virus. Accommodation Establishments establishments operating primarily for accommodation purposes; hotels, resorts, apartment hotels, tourist inns, motels, pension houses, private homes used for homestay, eco-lodges, serviced apartments, condotels, bed and breakfast facilities etc. It takes a huge amount of time and resources for hotels to fully adapt to such protocols and be granted a Certificate to Operate. Room transfers are allowed but only when necessary. Only single, double or twin room occupancies are allowed. Trash bins must be provided inside the guest room. handling guest luggage in new normal. You have entered an incorrect email address! Dont forget to collect our premium training guides from here: https://hospitality-school.com/training-manuals. When guest claims an item, the information needs to be collected precisely from the guests, which is: type, color, size, amount, brand etc. Only 50% of the maximum capacity is recommended to avoid physical contact. Guests must be issued with reminder cards. Your email address will not be published. 1) No sharing of food or any personal or non-personal belongings; 2) Proper disposal of used PPE; 3) Mingling with occupants of other rooms are not encouraged; 4) Practice of proper handwashing etiquette/hand hygiene, respiratory etiquette, and proper use of face mask; 5) Strict observance of physical distancing. If found with fever and flu-like symptoms, you will be referred to the doctor on duty or nearby hospital. Parcels of suspicious nature should not be accepted and security should be notified immediately. In line with the government policies, RedDoorz has launched HygienePass, an industry-wide certification program that aims to standardize the sanitation and hygiene protocols and to easily identify safe hotels on its wide network. Long haul trips and flights will probably come later when tourists have gained back the confidence in traveling again. All food contact surfaces, equipment and utensils must be washed, sanitized and rinsed before each use to avoid contamination. Also, do take follow up steps. Physical/Social Distancing, hand hygiene, and respiratory etiquette must be observed when handling guests at the check-in counter. Upon entry, step on the sanitizing mat positioned at the door or entrance. Overlooking the Pacific since 1939, the Hotel Shangrila is a striking beacon of Art Deco elegance, a chronicle of Old-Hollywood glamour & a quintessential nexus of culture. These Metro Manila Hotels Are Ready for the "New Normal". Seep 2: The Bell Captain will initiate the Arrival Errand Card by giving the bell boy (who is attending to the guest) an identity number. All Message/Parcel for guest whose name is not featuring in the Opera or any unknown names should not be accepted. Observe physical distancing and respiratory etiquette. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Keep the symptomatic guest confined in the room originally used until trained transport providers are available to transport him or her to designated referral hospital. Proper handling of work clothes in the establishment must be in place. T distributes guest role-play cards (Handout 2) to the St playing the guest so the St can study the role. Save my name, email, and website in this browser for the next time I comment. Blog. This should include 70% solution alcohol or alcohol-based sanitizers, disinfectant sprays, face masks, disposable gloves, and rags. Check with the FO team if the check-in formality is completed. The guest vehicle stops at the hotel entrance. This must be done, using a thermal scanner, by trained hotel personnel or qualified health or medical staff. The observers . Get notified about exclusive offers every week! Check the name on the envelope/parcel and confirm in the Opera system, if the room number is correct. Guests allowed to enter the hotel must disinfect their shoes using the sanitizing mats provided at the hotel entrance. Turndown service is strongly discouraged, so dont expect the staff to clean up your room in the middle of the day. RedDoorz, the largest online hotel management platform in Southeast Asia, is taking it to another level. The condition of the filters must be regularly monitored and the proper replacement rate of indoor air must be maintained. Check the room number and guest name in Opera to reconfirm. Sheraton Manila Bay affirms that guests' health and well-being are . Inform the guest that the delivery service is chargeable based on the weight and the location. Information, Education, and Communication (IEC) materials on proper hand washing, respiratory etiquette, and proper use of face mask must be posted in conspicuous areas, particularly at the restrooms and other wash areas. 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As we live in the new normal, may we carry with us the learning from COVID-19 to make us better travelers and better humans. Following DOH Guidelines, Accommodation Establishments must: All staff and guests who show symptoms consistent with the disease and had travel history to high-risk areas or had close contact with a caregiver of suspected or with a confirmed case, must immediately notify their respective BHERT. Room turndown service is highly discouraged. Personal Data refers to information that identifies you personally, alone or in combination with other information available to us (e.g. Where staff are cleaning surfaces which can result in splashing, they must use facial protection or a face shield, and waterproof aprons. Rooms must be set up to allow convenient in-room dining for guests. Car / Sedan No passenger seated beside the driver. Observe physical distancing and respiratory etiquette. Buffet services and room service is highly discouraged. Rooms must also be set up in a way that would . Used PPE must be removed and disposed of, or washed using standard disinfection control measures in accordance with the guidelines issued by DOH. Academia.edu no longer supports Internet Explorer. To learn more, here is a comprehensive article about the, New Normal in Travel and Tourism in the Philippines, Hotels in the Philippines: New Normal Guidelines, Personal protective equipment (PPE) such as face mask and face shield are required, There is a mandatory temperature check at hotel entrance, Guests must sanitize footwear and hands at the entrance, Trained hotel staff will disinfect luggage, Moreover, the Filipino Brand of Service (FBS) or the , friendlysmiles of hospitable staff are covered, A Health Declaration Form must be completed upon check-in, Sanitized or single-use pens are provided at the front desk. It becomes our social responsibility therefore to follow the new norms. Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. Guests can be escorted to their room as long as staff follow strict observance of physical/social distancing and compliance with the health and safety protocols set by the DOH. Escort guest to the room and offer the hotel facilities explanation. Staff and personnel shall avoid employing any discriminatory action against any sick person with high fever and cough for fear of contracting or spreading the disease. To reduce risks and control the spread of disease, all guests must be properly informed on prevailing disease and policy enforcement in the establishment. A floor marker that allows one (1) meter distance between guests on queuing must be in place to ensure physical distancing. Remind the guest to keep their valuable item with them (jewelry, phone, wallet, camera, ipad, etc) Log down in the bell desk log book and also on errand card each luggage handling done (Arrival, Departure, Stored) Luggage Handling Procedure and Billing Procedures & Audit before Departure Show full text Youll be briefed on the disease and given health information materials, emergency contact numbers, and reminder cards. Smile while approaching the guest and speak clearly asking any necessary questions while completing the task. Most importantly, avoid any damages and losses. Unload the trolley before entering the Room. RedDoorz also accepts GCash transactions for less contact and easier processing. Outside the elevator are floor signs reminding guests to observe social distancing. Provide temporary accommodations and shuttle service for employees and staff, if necessary. Ever wonder what hotels in the Philippines will be like after COVID-19? The trash bag should be disposed immediately upon arrival at the destination until return to point of origin. The baggage storage room was too small to hold many bags. Give the guest a realistic pricing if traveling by taxi. Couples or family members who share the same household may be allowed in double or twin occupancy rooms. Read emails, double check and update accordingly. As a bellboy look for the new arrival of guest. Germicidal disinfectant or wipes for surface cleaning; 70% solution alcohol or alcohol-based hand sanitizer; Tissue paper, napkin, or paper towel; and, Full-length long-sleeved gown / protective clothing / coveralls. Non-washable items including mattresses and pillows must be wiped with diluted bleach solution or any approved disinfecting agent. Trainers note: the transportation price will be different for the guest. If we have received a message/parcel for a guest who is due to arrive, we need to locate the reservation and leave a trace for GSA stating that Bell Desk is holding a mail, package or a fax for the guest. Today, we will elaborately discuss few major duties and responsibilities of a bell boy. ALL RIGHTS RESERVED | BROUGHT TO YOU BY GO DISCOVER TRAVELS | SEC. Categories . Standard passenger capacity of each type of vehicle will be decreased or reduced by 50% or one seat apart. All these stricter, more meticulous policies are in place to ensure the safety and peace of mind of guests! Fire Threat Emergency . Load the new floor plans to your website. 2020-002, released by the Department of Tourism (DOT), which enumerates the New Normal health and safety guidelines for the operations of hotels and other accommodation establishments. All items for disposal must be disposed in sealed bags immediately. Online payment is encouraged upon booking. Upon receiving a call from GSA for luggage delivery, identify the guest luggage. Wish the guest and walk few steps backward before turning to leave the room. Ensuring that all relevant policies are properly cascaded across all concerned managers, employees and staff, as well as guests and clients to ensure alignment and consistency of communication. Guests presenting with a fever and flu-like symptoms will not be allowed to enter the hotel and must be referred to a doctor, to the nearest hospital, or to the Barangay Health Emergency Response Team (BHERT). Train staff on personal hygiene, infection control and surface disinfection. Inform the guest immediately once the associate recognized that the belonging is belongs to the guest. d. Persons with Disability (PWD) Activities of Daily Living include eating, bathing, dressing, transferring, daily hygiene, and walking/moving around Guest are required to coordinate with The Peninsula Manila for above conditions. Your comment is now queued for moderation! Assure guests of assistance in case they begin to manifest symptoms such as fever and/or cough. 2. Ideally, rooms and common areas should also be thoroughly disinfected using advanced technologies like electrostatic sprayers, ultraviolet lighting, and high efficiency particulate (HEPA) filter every two weeks. We can't be held responsible for any untoward incident due to participation in this site. Call us at (425) 485-6059. Luggage will be disinfected before entering the hotel. Use of bare hands must be minimized by using utensils, gloves, or tongs especially when preparing or packing ready-to-eat foods. Trash bins must be available and accessible in all areas of the establishment. Disposable gloves and mask must be used when handling and segregating soiled linen to appropriately designed bins. Bathroom amenities and sanitation kits (which may include face masks, gloves, 70% solution alcohol) must be provided to each guest. Passengers are not allowed to stand while vehicle is moving. If the room is not ready, then store the luggage in the store room on the . Blog Inizio Senza categoria handling guest luggage in new normal. With the confidence of the highest level of cleanliness and hygiene, travelers will come back and the Philippines is driven to making this happen. Body temperature checking using a thermal scanner at the hotel entrances shall be undertaken for all guests by qualified health or medical staff or trained hotel personnel. Research common hotel mistakes and how to avoid them and train hotel staff to recognize and respond to common guest complaints, such as: In-room cleanliness concerns.