The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. We also ensure all reviews are published without moderation. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! .wslide-caption-text {} If you raise this (which I did for over a year), all you get told is that "this is being reviewed. Bedford Road, We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. } .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} 3-5 Rushmills Business Park, However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Having problems? Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. A nice change from the hassled feeling I often feel when dealing with call centres. Thank you for posting a comment. staysure hung us out to dry. Thank you for your feedback. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent How to make a complaint | Staysure Need help? The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. '', However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Wed like to take this opportunity to wish you success in the future. Average Interview. The process took 1 week. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. We are remunerated by commission for the arrangement, service and renewal of As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. .wsite-product .wsite-product-price a {} Please check with your phone provider if you are unsure about how much a call will cost. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. They wouldnt provide us with any details about the repatriation other than a pick up time. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. These can take up to 7 working days to get to you. Thank you for choosing Staysure. Warm regards,Emma, Very pleasant and helpful staff. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. What a get-out-of-jail clause that is! a:visited, If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. We are remunerated by commission for the arrangement, service and renewal of It goes against our guidelines to offer incentives for reviews. See if we've answered your question in our Covid Help Centre . Have a fantastic holiday. .blog-header h2 a {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. } good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Didnt have to wait very long to be answered. - Monday - Friday: 8.30am - 8pm First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. The initial purchase was fine. Therefore i lost out on the deal. But the actual service once connected to an agent was excellent. - Saturday: 9am - 5:30pm .wsite-menu-default a {font-size:16px !important;} Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. We recognise that everyone has ups and downs in their lives and we are always there with support. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. if(document.createEvent && document.addEventListener) { We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. She had to cancel her holiday to undergo treatment and submitted a claim. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help I could put it down racism but overall they are just a horrible company who treat people bad. Warm regards,Vicki. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} They are not authored by Glassdoor. Weve helped millions of people find a resolution. Chased and chased and chased to pay. 2 Staysure Customer Service interview questions and 2 interview reviews. Your product is good, and well rated by others, so I gave you 3 stars. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! We also ensure all reviews are published without moderation. com_currentSite = "952359298347476581"; Not a good experience. A lot of pressures, every second of your day is reviewed! Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. $(function() { We hope this will continue to inform and provide insight to our employees on the decisions we make. Staysure 7 Nov 2022 - Remote Customer Service Representative . #wsite-content h2.wsite-product-title {} They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. } If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? So you can be confident that youve got the right cover, thats tailored just for you. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. This place has lost all hope. Check out what 241,874 people have written so far, and share your own experience. ERGO Seguros de Viaje dealt with it promptly and courteously. The calls are non stop , its very busy and mentally exhausting . .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Learn more about Resolver Pro and how to claim your business. No progression here unless your good friends with the senior management. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Instead, theyre full of the info you need to get things sorted. initEvt.initEvent('customerAccountsModelsInitialized', true, false); It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. - Sunday: 10am - 4pm. The advisor was very helpful and explained the various options available. Replies to negative reviews in < 24 hours. Have a fantastic holiday. Interview. Your agent was fine, but your system baffles me. Anyone can write a Trustpilot review. 28703 San Sebastin de los Reyes Claims We do not process claims for your insurer. I applied online. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. We will do everything possible to ensure that you receive a high standard of service. Warm regards,Ross. Friendly team with lot of knowledge. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} You can be certain that youre talking to the right person at the right time. Just raise a case and leave feedback after. (Madrid), Espaa. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Have a fantastic holiday. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Also, for some of our insurers we may receive a profit share payment if they var initEvt = document.createEvent('Event'); Policy came through as expected. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Well always be on hand with guidance and support to help you get the results youre looking for. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. var STYLE_PREFIX = 'wsite'; I was really impressed how EASY and QUICK to claim and get the money back. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. This took 9 months to claim back!!! } else if(document.documentElement.initCustomerAccountsModels === 0){ Friday 30 December: 8:30am 8pm, Within the USA and Canada: _W.customerLocale = "en_GB"; Overall experience. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. If you need to cancel your policy please click here. I got an online quote and with no warning it increased in 1 minute by about 40. Have a fantastic holiday. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. font-family: "Open Sans" !important; Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. I started at Staysure as a sales agent nearly 6 years ago. If youd prefer to speak to a member of the team on, please call us on: .mobile-nav .icon-caret svg { .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. //--> Dear Eric,Thank you for your 5 star review. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. If there is a problem with the password chosen this should be explained. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. We use dedicated people and clever technology to safeguard our platform. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. The HR Team. Are you a company? It's quick, easy and totally free. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Verification can help ensure real people write reviews about real companies. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. We are investigating your comments and will contact you shortly. .wslide-caption-text {} We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Was put on a call back BUT this never happened. Was this review helpful? Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. My dad died whilst abroad, he was insured with stay sure. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Filter. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. You need to sharpen up the verification/activation mechanism. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} 11 Staysure reviews. Thank you for posting your comments. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. right: 0 !important; Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I think it may be that I included the symbol. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. There are also plenty of opportunities to develop into other area and for promotion. A good clear line, too, with no annoying background noise! To ensure we are consistent in providing our customers with quality service, we may record your telephone call. .wsite-image div, .wsite-caption {font-size:18px !important;} Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Thank you for your positive comments regarding our training team. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. _W.storeName = null; We class a complaint as any expression of dissatisfaction whether written or verbal.. Also, for some of our insurers we may receive a profit share payment if they Quick and efficient service, very knowledgeable of medical conditions.Thank you. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Greatest accomplishments. Have a fantastic holiday. If you need to cancel your policy please click here. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. .wsite-phone {} Dear David Clark,Thank you for your 5 star review.