Fix PC issues and remove viruses now in 3 easy steps: prevents you from accessing any Microsoft service, deleted your Microsoft account permanently, Fix Error Code 135011: Your Organization has Disabled This Device, Cant Remove a Device From Microsoft Account: 4 Fixes. Thanks for reaching us out here in the community. Fix the damned product I pay for every single year, again and again and again. When you see the account you're looking for, select Sign in. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. I decided to created another new Email account and start switching the good email to the new account because . The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. What do I do? Once the steps above have been completed, you should be able to log in to your Microsoft account. We have problem with the sign in of an account. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. To learn more, see our tips on writing great answers. Enter the email address, phone number, or Skype name you use to sign in then selectNext. Office 2021 all you need to know. I know the account is valid because it is the same one I am using in this forum. Select Reset password below. A few months ago I created this account and now it says that it doesn't exist. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Follow the steps if youre an admin user to see if the device in question is enrolled; ensure you are aware that the user device is company authorized. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). It would best to check on that. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. Enter a different account or get Choose the account you want to sign in with. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. Dont know if that is the work around..but something clicked for me to get by it didnt recognize me. After entering the unique code, you will be able to create a new password and sign in. Below is a guide on clearing the cached data on the Edge browser. Select the Time range (Id suggest you choose All time). By the way, I have no idea what I'm supposed to enter in the "Tags" field below. T he works account does exist and is used to access an Azure subscription. Now hover over History and click on History.. If it gets delivered without any error, then the account still exists, and the steps provided above should be followed to fix the user does not exist error. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. The problem is Microsofts badly documented difference between a work/school login and a personal login. I should add that this particular computer had my personal account as the main user. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. Cache in the Safari browser stores website data, which can increase site loading speeds. I'm setting up a computer and the main user is going to log in using Microsoft credentials (it's an Office 365 account). Enter a different account or get a new one. I hope you were able to figure out what was wrong with your account. I completed the Microsoft Ignite challenge but when trying to schedule an exam, on the login page, it will say that my Microsoft account doesn't exist even though I use this account nearly everyday school. I had to open Microsoft teams logging in with a personal account (in this case it was an @harsh.com .com account.) I used that email account to create this post. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. Microsoft | Login. Since I'm now joined, I can't check where the option is now. Can't access your account? This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. please note that Outlook is for the free accounts like hotmail.com and Office365 are for business. If you are trying to sign-in using a Microsoft account, and you receive an error that saysThe Microsoft account you entered does not exist, then this post will help you understand the problem. Gmx Email The Email You Entered Doesnt Exist.It only takes a few simple steps to create an email alias in your gmx account. The previous emails from Microsoft will show your account name. Trying to login to Microsoft can get into a strange loop being told "there's already an account" but then "That Microsoft account doesn't exist." for the same address! Try another email address or sign up for a new one. Once the account has been created, you can start using that Microsoft service again. Why do small African island nations perform better than African continental nations, considering democracy and human development? I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. You can unsubscribe at any time, of course. Remember, if that fixes it, you can always add the account back in later. After entering the unique code, you will be able to create a new password and sign in. Double-check if you typed it incorrectly, If the account name was typed correctly, maybe the email address is incorrect or has been changed recently. If you are sure that you had accessed it yesterday or within few hours, then check out the suggestions. Type the requested information and select Send code. I DO NOT WANT MY WORK LINKED TO HOME. From there, click on "Users.". So, you might need to create a new Microsoft account. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Otherwise, choose another username. Then when you go back to the MS login screen and hit the back arrow it goes to the local account creation screen. Assuming the typing is correct, and the email address is for a current Microsoft account, why is the error appearing? Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4. Enter a different account or get a new one." This seemed to have created the issue somehow. Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. If not, select the checkbox next to the device. Yes. please check that you have typed your email or username correctly. Recover your account by requesting a password reset. But, I get a message saying "The Microsoft account doesn't exist. Its quite possible for someone to use the same email address as both a work and personal Microsoft account. A great place where you can stay up to date with community calls and interact with the speakers. Learn more about Stack Overflow the company, and our products. Windows 10 comes with a feature that allows you to do a factory reset losing all files. So frustrating. I know the account is valid because it is the same one I am using in this forum. I was having issues accessing my work/school account in the Calendar app on Windows 10. Suppose you are in a situation where you receive the error of your account not existing when you know your account exists. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through . By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Enter a different account or get a new one. Enter a different account or get a new one. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Please help. That Microsoft personal account doesnt exist. The moment I removed the personal account from her profile, her login (with a work account, @workdomain.com) worked; error gone. A Microsoft subscriber may be prompted to try a different email address or register a new one and try again. WDAGUtilityAccount: What is it & Should you Disable it? I just set my Microsoft Edge for email default app after Microsoft sent me pop-up when I tried logging in my Microsoft Outlook. It definitely is an Office 365 account that was being used to log in in the previous computer. How can a Microsoft account login (email address) both exist and not exist at the same time? Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Created by Anand Khanse, MVP. Identify those arcade games from a 1983 Brazilian music video. Another method would be to open any Office 2016 or 2019 app and create a new document. How do I find my Microsoft 365 admin? Microsoft provides three main Identity services - Active Directory, Azure Active Directory and Microsoft Accounts. Read along and see how you can delete the cached data to resolve the issue of your Microsoft account not existing. Now click on "All services.". GC. If you forgot your Microsoft account password, follow these steps. Look up your username using your security contact phone number or email address. All Microsoft accounts are either work/school or personal. New Member. Choose from the options provided on why you need a password reset, then click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/09/Reset-Microsoft-Account-Password-Online.png","width":600,"height":372}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"3. When signing in to outlook.com via the permissions prompt the prompt shows the user doesn't exist. We won't spam you. If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool below:Start, Help with the Microsoft account recovery form, Help with account sign in verification codes, Accessing the account of someone who has died, Finding product keys forWindowsandOffice, Help with a work or school account password, I need to talk to acustomer support agent. Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Making statements based on opinion; back them up with references or personal experience. I worked around it.. I think that's the core of the confusion. From there, check to see if your device is enabled. I have dealt with this before. A Gamertag is meant to serve as an identity only on Xbox. You can also get this prompt if your Microsoft account has been deleted for some reason. If your Microsoft account doesn't exist but it does, you might be permanently locked out. Microsoft blocks Excel XLL add-ins at last! 5. I have a small business and I set up the network a few years ago. Explore subscription benefits, browse training courses, learn how to secure your device, and more. I have the same problem. But, I get a message saying "The Microsoft account doesn't exist. link to How To Clear The Cache In Edge (Windows, macOS, iOS, & Android), link to How To Clear The Cache In Safari (macOS, iOS, & iPadOS). One last method would be to sign in to your email associated with your Microsoft account. It is possible sometimes that, the account name was misspelled. If you are using Windows or any Microsoft product, you should be able to check into settings to figure it out. If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. There is nothing that tells me what types of things I can enter. Usually this error appears because of a simple typo. 4. My answer is to jettison Microsoft for something that works. I then signed OUT my personal account and it signed me in with my work account. We'll ask where you'd like to get your verification code and select Next. Click on the Start button on the left side of your Taskbar, and select Settings. In this article, we'll explore the differences between Azure Active Directory and Microsoft Accounts. Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. Someone please tell me that there is a solution now. One easy way to fix this issue is to use the correct account type while logging in. A Office 365 account is used for activating Office, not to logon to Windows. On the next page, fill out the necessary details. Avoid attempting to log in with an Alias. We hope you have learned how to overcome the That Microsoft account doesnt exist error without much issue; if there are still areas of concern or you need more guidance, simply drop a comment, and we will be happy to assist. I have the same problem. You can, however, create a new account with the same name. Move on to the next step: Step 2: Check products or services where you used your Microsoft account. Attempt logging in with the primary Microsoft ID. Microsoft will permanently delete any account which has not been active for the past 2 years. He has been a Microsoft MVP (2008-2010) and excels in writing tutorials to improve the day-to-day experience with your devices. 3. hi@Tshaw are you using Outlook or Outlook Office 365 action? Microsoft. Move on to the next step:Step 2: Check products or services where you used your Microsoft account. Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year). Try to work out what type of login Microsoft is expecting (work/school or personal), knowing that should explain the original error message and, hopefully, point to a solution. Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. Position: Columnist She was graduated from the major in English. Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. It looks like this isn't a Microsoft account. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it. Now click on a user account. You will have to use the original account id. That Microsoft account doesn't exist. If your device has not been enrolled on the network, your account will be part of a policy that prevents access to devices outside the organization. The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account. In Microsoft PowerAutomate (previously called Microsoft Flow), Approvals are a great way to automate the sign-off on a process or document. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. In-depth step by step guide [with screenshots] Check device enrolment. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. Select your name and profile picture or icon at the top. Hi so i restarted my HP laptop and i'm setting it up. I can sign into outlook just fine using my work domain email, but it wont work through power automate. This is also happening to me. For example, trying to use a personal login for a business-only service. How can a Microsoft account login (email address) both exist and not exist at the same time? The initial step is to make sure that your Username and ID actually exist. Please see the attached. Head over to Accounts, then Email & accounts. You can also verify by asking close contacts to whom you have emailed from that account. Thats it for this blog; thank you for taking your time to read our content. Are there tables of wastage rates for different fruit and veg? After registering successfully, you will be able to fill out the form for the account that needs to be fixed. I've also tried an O365 works account I have after . See, Step 2: Check products or services where you used your Microsoft account. Has anyone found a solution? Did this under Settings gear, Accounts, My Info. I register with my organization email but when i try to log in its showing That Microsoft account doesn't exist. In reply to Greg Carmack's post on March 9, 2022. This prevents you from accessing any Microsoft service on your devices. Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. We hope that the suggestions listed above helped you to fix this error message. I know the account is valid because it is the same one I am using in this forum. SelectReset password below.Reset password. Microsoft account does not exist error The User ID you entered does not exist, Outlook email doesnt exist Outlook says my account doesnt exist, Microsoft account not recognized Microsoft account doesnt exist but it does. MS also keeps linking my work and home accounts. Facts & prices for the new Microsoft Office. If you previously had your account access blocked and now you have access back into your account, you may be wondering why youre still getting this error. You may be mistyping the email address. Do not use an account name from another type of account. MS has got to fix this. Thanks for contributing an answer to Super User! We'll ask where you'd like to get yourverification code and selectNext. Do heed the warning, though, that it may delete data (at least on this PC/profile) for the @harsh.com .com account. Could you please list in your post the exact steps that were done regarding user accounts, and what was done for passing from local to Microsoft account. Do I need a thermal expansion tank if I already have a pressure tank? The error message isnt well worded heres better text . While it may look as if the account is incorrect, but there can be other reasons. The best answers are voted up and rise to the top, Not the answer you're looking for? Is it possible to create a concave light? An additional address is meant for user account recovery and security purposes. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. Copyright Windows Report 2023. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. That Microsoft account doesn't exist. I'm ready to switch to Linux. Specific Office networks may not allow access to accounts from unmanaged or unenrolled devices; read through to see how you can enroll your device and resolve the error of That Microsoft account doesnt exist.. Minimising the environmental effects of my dyson brain. Super User is a question and answer site for computer enthusiasts and power users. Make sure that your email has the correct domain at the end: Try to log in using your old email address or phone number if they were changed, Click on the top left corner where it says, You can see your Microsoft account name under User information or in the. We needed to join to the domain, first. , It looks like theres already an account with. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? To access this form, the user must be signed in with a Microsoft account. Ok. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. The most common problem weve seen is trying a personal Microsoft account login to access a business/education only service. If you are having troubles fixing an error, your system may be partially broken. For email accounts, it should be within 365 days. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Choose from the options provided on why you need a password reset, then click Next. Microsoft allows company-based admin users to effectively mitigate issues with unauthorized access by blocking access to accounts on devices that are not part of the organization. At the moment, neither error message nor the logins show the important difference between the two types of login. Feel free to let us know the solution that helped you fix this issue in the comments below. Hopefully this will help somebody at a future time. Enter a different account". This is also happening to me. Power Platform and Dynamics 365 Integrations. Trying to sign in to some Microsoft services, such as Microsoft365 (formerly Office 365) or Outlook, might result in an unexpected login error. It looks like theres already an account with [emailprotected]????.com. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. If no Office version is shown, you dont have an Office license assigned to the account you are signed in with. If so, please select work or school account and . However, double-check your account to ensure youre using the correct login details, notably your accounts email address. That said, these aliases cannot be used to login into a Microsoft account. "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. There you have all the information needed to fix the Microsoft account doesnt exist issue on your PC. Replied on March 4, 2023. More info about Internet Explorer and Microsoft Edge. If you forgot your Microsoft account password, follow these steps. We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? That Microsoft account doesn't exist. How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. If not, select the checkbox next to the device. Aliases are also to be avoided if you want to get to the bottom of things. Restart the device, and install from https://portal.office.com/account to get the correct version. If the tweaks earlier mentioned do not solve the sign-in problem, the issue might have to be reported to Microsoft. That should let you at least set up the machine. That is frustrating because the field is required. If you are prompted for a product key, see Where to enter your Office product key. This is after creating the O365 email account for the user without issue. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Try out a couple of familiar usernames and passwords variation that might been have used recently. If this situation arises, use the primary User ID instead of the additional address. From there, check to see if your device is enabled. How does it not exist when I even have a Facebook account with it? You can use Office Online apps at https://office.com. Should you upgrade? Explore subscription benefits, browse training courses, learn how to secure your device, and more. At the time of writing this is an option presented as a blue link on another window that's presented when you try to add a workplace user, I think. From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer-daemon) or get delivered. If you don't have one, you can create here. This worked in half a second. I had deactivated all possible Settings in Privacy settings. Hence, logging in with the affected account (Alias) will trigger the user ID error. This is absolutely maddening. Georges C. Independent Advisor. From there, click on the launcher followed by Admin., Now click on Azure Active directory you may need to click on Show all.. But every time, I got this error: "That Microsoft account doesn't exist. I am having trouble scheduling an exam for MD-100. Then the Problem was gone on Windows. A Microsoft Account (sometimes called MSA in the documentation) is a personal, consumer account. This is an easy fix that I could not find on the Microsoft support fo. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. Connect and share knowledge within a single location that is structured and easy to search. Why is there a voltage on my HDMI and coaxial cables? Then we were able to add the workplace user. I've had this Minecraft account for a very long time, but for some strange reason it doesn't work. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. The same email address can be used to make both a work/school Microsoft account and a personal Microsoft account. Has anyone found any fix for this? Note: Before requesting a password reset,…","totalTime":"PTM","tool":[]}. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Tip:This option won't work if you don't have security info set up on your account or if you can no longer access that security info. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. I have the same error from the same steps but with a different cause and solution. If you arent an admin, see How do I find my Microsoft 365 admin? Sign In. Microsoft Office upcoming support end datechecklist. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician Every systematic "solution" they come up with is absolutely useless and then leads me to a point where is says my problem is worthy of contacting a Microsoft employee. She has been the MiniTool editor since she was graduated from university. How To Choose Knowledge Management Software For Windows. Enter a different email address or get a n - posted in Web Browsing/Email and Other Internet Applications: I cannot log-in to Microsoft. If the user ID you entered does not exist anymore, you might also be trying to use it for the wrong type of account, so we advise extra caution.