We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Join now and save 30 (no joining fee offer). I've had an amazing time going to this gym. I joined truGym last week in Maidstone. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. It has been three weeks and no one has been in touch. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Find out how we combat fake reviews. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Find out how we combat fake reviews. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Worst customer service ever have not had one reply to my messages or calls!! It was ideal as there is a Friday class at 5:30. This resulted in TruGym blocking me me on twitter. Moreover i received several very abusive emails from them in the days following. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. 1/pool too cold to use from me joining in November to February. How many stars would you give TruGym? DO NOT SIGN UP THERE TERRIBLE! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Here are 8 tips for writing great reviews. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Awful!! info@gurukoolhub.com +1-408-834-0167; trugym customer service. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. False advertising! The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Seems like nothing is ever cleaned. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. This company doesnt care about its members, its purely about money for these people. Verification can help ensure real people write reviews about real companies. without helping me with the issue in any way at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Otherwise I would give it a five star rating. Maybe they could squeeze in another floor mat area near the gym balls. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. The staff are friendly and the gym is very tidy. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Like a sauna. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Good luck TruGym you are going to need it! Management ineffective and ambivalent. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Finally. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. It goes against our guidelines to offer incentives for reviews. I think there are more people than the capacity of gym. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. trugym customer service. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. I'm now in the process of seeking legal advice and so far it's looking positive. Great gym that everyone feels comfortable and Staff are an asset to the place. How many stars would you give TruGym? | Read 81-100 Reviews out of 267 why would you not notify any body ? I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Author: Stephen Greet, Co-founder. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 242 people who've already contributed. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Companies can ask for reviews via automatic invitations. It's a public swimming baths not a gym. Pay a little bit more and go somewhere decent ! It goes against our guidelines to offer incentives for reviews. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Fantastic facilities. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My feed back is that if I could train at another gym early in the morning I would. Fuming to be honest. Our 2022 Transparency . Absolutely flabbergasted of the audacity and attitude she had with me. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Here are 8 tips for writing great reviews. These companies sure know how to work the direct debit magic to help themselves and rip of people. Here are 8 tips for writing great reviews. All rights reserved. Correction: non-existent customer service. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. This hasn't happened and all attempts to contact them regarding this is being ignored. The trouble is they use crooks to process their member's payments. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. How many stars would you give TruGym? Other that that-a good gym. Your experience matters. Be friendly. Bring back Les Mills Body Combat please! !Poor service. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Management is awful only good thing about trugym . I DO NOT RECOMMEND. the gym is very clean, the staff are very friendly and always up for a laugh! Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Your experience matters. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I appreciate that it is a budget gym and the range of equipment is adequate. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. The changing rooms are always clean and the same for the showers! I think the gym is great but some of the free weight equipment is getting a little tatty and old. 2023 Trustpilot, Inc. All rights reserved. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Date of experience: 10 November 2022. Most staff are very polite. 2023 Trustpilot, Inc. All rights reserved. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Staff are really friendly but could be more helpful to newcomers. there are no fitness classes like totally shredded in the evening. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? TruGym is filled with good equipment and friendly staff. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. A wide variety of equipment to suit your personal needs. Very clean with a good atmosphere and equiptment maintained to high levels. Join the 261 people who've already contributed. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Cancelled after one year membership. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Staff were non empathetic and unhelpful following the incident. The timings of the place are good too accommodate all women there. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Not a problem there are always teething problems. Staff were non empathetic and unhelpful following the incident. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Every message I had left was not responded to directly by the manager. Staff on the phone where rude and abrupt and not helpful at all. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Staff are brilliant and very helpful. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. As far as I'm aware non of the members have received refunds on their memberships either. Your experience matters. No warning, no contact via letter or email. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. I signed up to the gym and have been going daily as i am very consistant with my training. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Ive requested an email back and a call and have been told a customer representative will be in touch. Totally disgusted with the service offered with no thought or effort of building a customer relationship. PREMIUM EQUIPMENT It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Also, water little bit too cold sometimes. Any attempt to contact head office is ignored. How many stars would you give TruGym? If you like swimming, prepare to be hugely disappointed! I was asked if Id like to suspend or cancel my membership. They definitely make it difficult to contact them through their website. You can never get a response from customer service. Companies can ask for reviews via automatic invitations. Once my payment went through I got an email saying that they are closed. Waste of money. Lovely gym with great facilities! All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Required fields are marked *. The toilets are extremely dirty as well as the showers. Join the 268 people who've already contributed. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. | Read 101-120 Reviews out of 262 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Awful!!! Would definitely recommend to a friend especially with the ladies only facility. Staff are the ones who represent the gym and are suppose to behave in a professional manner. we were never told about it and there are no signs of cctv anywhere to warn us. Literally just paid for a day pass as the website said they were still open at stevenage. Your experience matters. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! DISGUSTING!! Anyone can write a Trustpilot review. Went there this afternoon and there was signing stating the gym was forced to close. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. In reality this was my experience. In the first instance contact your local gym. The machines, if broken are repaired quickly. Joined for a month at the Keighley branch in August 2013. Here are 8 tips for writing great reviews. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Join the 271 people who've already contributed. It was a great gym to start off my journey on becoming the best version of my self. Join the 271 people who've already contributed. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Good luck TruGym you are going to need it! I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Completely unresponsive to emails. Firstly, thank you for reporting this to us. Date of experience: 19 February 2018 The staff, although minimal, are friendly and helpful. | Read 21-40 Reviews out of 266 Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Cancelled after one year membership. Plus side, plenty of cardio equipment. Your experience matters. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. It goes against our guidelines to offer incentives for reviews. Very clean and covid compliant. I was asked if Id like to suspend or cancel my membership. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. Dreadful management of memberships Id avoid this company and invest elsewhere! We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. | Read 261-266 Reviews out of 266 I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Gym was great but suddenly closed down with little more than a note on the door. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Your experience matters. Anyone can write a Trustpilot review. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. A positive and social environment to train and meet people. ?TruGym this is unlawful and action is being taken. Lots of equipment to use and is open to everyone. Your cars are not safe! Verification can help ensure real people write reviews about real companies. i havent seen the gym manager, i dont know even if she exists, just heard there is one. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. BUILD A PERFECT RESUME. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! I find the booking system for classes difficult to work out which is why I havent booked any yet. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Highly recommended. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. The management are useless and very unfriendly. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Your cars are not safe! The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. For businesses Categories Blog. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Not sit there and eat cakes.Ridicules customer service overall. If you want a real Les Mills class, or any customer service, go to another gym! Good luck getting them to answer the phone. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK.